Shipping policy

We currently ship within the continental United States (48 states). At this time, we do not ship to Alaska, Hawaii, or international locations.

All orders are shipped from our TENWELX warehouse in Redmond, Washington.

Orders are typically processed and shipped within 1–2 business days (Monday–Friday, excluding holidays).

Standard shipping to the continental U.S. is free on orders over $100.

For orders under $100, a flat-rate shipping fee of $14.99 will be applied at checkout.

Additional fees may apply for oversized items or special delivery requests.

Orders are shipped using major carriers such as UPS or FedEx. We do not ship to P.O. Box addresses.

Once your order ships, a tracking number will be emailed to you. Delivery times may vary depending on your location and carrier availability.

If your package arrives damaged or does not arrive, please contact us within 48 hours so we can assist with a replacement or claim as needed.